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Jennifer Ryans joined the Pensions Ombudsman in September 2023 as Deputy Chief Operating Officer (Casework). She is a member of the Executive Board and leads the Ombudsman’s casework function.

Prior to joining the Pensions Ombudsman, Jennifer was Head of Dispute Resolution at the Housing Ombudsman where she led complex casework, systemic investigations and compliance with Ombudsman orders. During her 11 years at the Housing Ombudsman Jennifer managed all of the core casework functions and has significant experience in leading teams through major organisational change and establishing a positive and supportive working culture.

Jennifer has also been a senior manager within the London Borough of Wandsworth’s housing department and worked at the Financial Ombudsman Service.

Jennifer is a qualified solicitor in England, Wales and Ireland. She holds a Bachelor of Arts and a Bachelor of Laws degree from the National University of Ireland, Galway.

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