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Norwich Union Retirement Annuity Plan (75645/2)

Complainant: Mrs A Ioannou
Complaint Topic: Administration
Ref: 75645/2
Outcome: Upheld
Respondent: Aviva Life Services UK Ltd.
Type: Pension complaint or dispute
Date:

Mrs Ioannou says that Aviva failed to make the appropriate checks to ensure that the benefits under the Plan were paid to her father and that as a consequence his estate was reduced on his death. The Pensions Ombudsman’s determination and short reasons The complaint …

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