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The Scheme (78132/1)

Complainant: Miss X
Complaint Topic: Death benefits
Ref: 78132/1
Outcome: Partly upheld
Respondent: Sun Life Financial of Canada
Type: Pension complaint or dispute
Date:

Miss X’s complaint is that SLFOC failed to provide any legal authority to act on behalf of the Scheme trustee and, having done so, failed to properly distribute the death benefit which arose following the death of her partner, Mr H. SLFOC paid the lump sum death benefit to Mr H’s Legal Personal Representatives. The …

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