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Standard Life Appropriate Personal Pension Scheme (79779/2)

Complainant: Ms M Hogestijn
Complaint Topic: Death benefits
Ref: 79779/2
Outcome: Upheld
Respondent: Standard Life Assurance Limited.
Type: Pension complaint or dispute
Date:

Ms Hogestijn complains that Standard Life should have paid her the lump sum arising on the death of her ex-husband. The Pensions Ombudsman’s determination and short reasons The complaint should be upheld against Standard Life because it paid the lump sum without making adequate enquiries. DE …

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