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Booker Pension Scheme (82121/1)

Complainant: Mrs J O'Donnell
Complaint Topic: Ill Health
Ref: 82121/1
Outcome: Upheld
Respondent: Booker Pension Trustee Limited (the Trustee). JLT Benefit Solutions Ltd
Type: Pension complaint or dispute
Appeal: No

Mrs O’Donnell’s. complaint is that: she disagrees with the decision of the Trustee not to backdate her ill health retirement (IHR) pension to the date her initial request was made on 30 October 2004; and JLT caused delays during the applicati …

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