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British Airways Staff Pension Scheme (83320/1)

Complainant: Mr A Brown
Complaint Topic: Misquote/misinformation
Ref: 83320/1
Outcome: Upheld
Respondent: British Airways Pension Trustees Limited (the Trustee)
Type: Pension complaint or dispute

Mr Brown has complained that he was given incorrect information about the value of his benefits in December 2008. The Deputy Pensions Ombudsman’s determination and short reasons. The complaint should be upheld against the Trustee because Mr Brown was given the incorrect figu …

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