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ReAssure Personal Pension Plan (88126/1)

Complainant: Mr R Gutteridge
Complaint Topic: Administration
Ref: 88126/1
Outcome: Upheld
Respondent: ReAssure Ltd.
Type: Pension complaint or dispute

Mr Gutteridge’s complaint is that ReAssure have failed to maintain records of his protected rights contributions. Consequently no protected rights benefits were included within Mr Gutteridge’s policy, when it was transferred to his new provider Just Retirement. The Pensions Ombudsman’s determination and short reason …

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