We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use our website, remember your settings and improve our services.

Before deciding you can read more about our cookies.

Sun Life Financial of Canada (PO-483)

Complainant: Mrs S Hobin
Complaint Topic: Transfers: general
Ref: PO-483
Outcome: Upheld
Respondent: Sun Life Financial of Canada (Sun Life Financial)
Type: Pension complaint or dispute
Date:

Mrs Hobin complains about the delay in transferring her benefits to Just Retirement to set up an annuity under the Open Market Option. The Pensions Ombudsman’s determination and short reasons The complaint should be upheld against Sun Life Financial because the time taken …

View determination

Download

Related decisions

  • Arla Foods Pension Plan (CAS-81540-Y0W7)
    Complainant: Mr N
    Respondent: Arla Foods Pension Plan Trustees Limited (the Trustee)
    Mercer Limited
    Outcome: Not upheld
    Complaint Topic: Transfers: general
    Ref: CAS-81540-Y0W7
    Date:
  • British American Tobacco UK Pension Fund (CAS-78822-L4Q5)
    Complainant: Mrs E
    Respondent: Capita Experience Pension Solutions
    British American Tobacco UK Pension Fund Trustee Limited
    Outcome: Not upheld
    Complaint Topic: Transfers: general
    Ref: CAS-78822-L4Q5
    Date:
View all decisions