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Sun Life Financial of Canada (PO-483)

Complainant: Mrs S Hobin
Complaint Topic: Transfers: general
Ref: PO-483
Outcome: Upheld
Respondent: Sun Life Financial of Canada (Sun Life Financial)
Type: Pension complaint or dispute

Mrs Hobin complains about the delay in transferring her benefits to Just Retirement to set up an annuity under the Open Market Option. The Pensions Ombudsman’s determination and short reasons The complaint should be upheld against Sun Life Financial because the time taken …

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