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Bank of Tokyo-Mitsubishi (PO-820)

Complainant: Mrs T Simmons
Complaint Topic: Misquote/misinformation
Ref: PO-820
Outcome: Partly upheld
Respondent: The Trustees of the Bank of Tokyo-Mitsubishi UFJ Group UK Pension and Life
Assurance Fund (the Trustees) Mercer Limited (Mercer)
Type: Pension complaint or dispute
Date:
Appeal: No

Mrs Simmons has complained that she incurred financial loss as a consequence of receiving an incorrect statement of her potential retirement benefits. The Pensions Ombudsman’s …

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