We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use our website, remember your settings and improve our services.

Before deciding you can read more about our cookies.

Independent Lift Services Limited Retirement Benefits Scheme (PO-187)

Complainant: Mr Richard Lunn
Complaint Topic: Misquote/misinformation
Ref: PO-187
Outcome: Not upheld
Respondent: Friends Life Services Limited (Friends Life)
Type: Pension complaint or dispute
Date:

Mr Lunn complained that Friends Life miscalculated his retirement fund in 2007. He says that he relied on that calculation when deciding to retire early in 2011, and has suffered resulting financial loss. The Pensions Ombudsman’s determination and short reasons The com …

View determination

Download

Related decisions

  • Pfizer Group Pension Scheme (CAS-120149-V2J3)
    Complainant: Mr K
    Respondent: The Trustees of the Pfizer Group Pension Scheme
    Capita
    Outcome: Not upheld
    Complaint Topic: Misquote/misinformation
    Ref: CAS-120149-V2J3
    Date:
  • NHS Pension Scheme (CAS-90501-T3V1)
    Complainant: Mrs K
    Respondent: NHS Business Services Authority
    Outcome: Partly upheld
    Complaint Topic: Misquote/misinformation
    Ref: CAS-90501-T3V1
    Date:
View all decisions