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NHS Injury Benefit Scheme (PO-2449)

Complainant: Miss J Thomas
Complaint Topic: Injury benefit
Ref: PO-2449
Outcome: Upheld
Respondent: NHS Business Services Authority (NHS BSA)
Type: Pension complaint or dispute
Date:

Subject

Miss Thomas has complained that the NHS BSA have not considered her eligibility for a permanent injury benefit (PIB) in a proper manner.

The Pensions Ombudsman’s determination and short reasons

The complaint should be upheld against the NHS BSA because they failed to provide Miss Thomas with any reasoning for their decision.

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