Firefighters’ Pension Scheme (PO-3839)

Subject

Mr Anderson complains that NCC, as Administering Authority of the Scheme, delayed carrying out the review of his ill health pension appeal. In particular, Mr Anderson says that maladministration led to unacceptable delays and he is due compensation for financial loss and distress and inconvenience.

The Deputy Pensions Ombudsman’s determination and short reasons

The complaint should be upheld against NCC because Northumberland Fire and Rescue Service (NFRS), Mr Anderson’s former employer, did not follow the proper procedure for dealing with his ill health pension appeal and contributed to the delays. This caused Mr Anderson distress and inconvenience.