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BST Group Pension Scheme (PO-89, PO-379 and PO-677)

Complainant: Mr Nigel Benge, Mr Glynne Benge and Mrs Christina Hull
Complaint Topic: Breach of trust
Ref: PO-89, PO-379 and PO-677
Outcome: Partly upheld
Respondent: (1) Mrs Kay Barrett
(2) Dentons Pensions Management Limited and Denton & Co Trustees Limited
Type: Pension complaint or dispute
Date:

Subject

The three applicants complain about the administration of the Scheme by the respondent Trustees, in regard to nine specific issues, listed in this determination.

The Deputy Pensions Ombudsman’s determination and short reasons

The complaint should be partially upheld against Mrs Barrett and the Second Respondent, because:

  • They wrongly arranged for expenses to be paid by the Scheme, which the Employer should properly have been invited to pay (or which it had already paid).
  • They wrongly imposed a charge on the applicants for work carried out for the Scheme, which should properly have been billed to the Employer.
  • They caused non-financial injustice to the applicants through maladministration in the way the Scheme was managed.

View determination

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