NHS Pension Scheme (PO-2352)

Complaint summary

Dr Millar complains that:

• She was not informed that she should have stopped paying contributions to the Scheme when she completed the maximum permitted pensionable service on 22 July 2009.
• She was denied the opportunity to take her benefits from the Scheme with effect from 22 July 2009, and continue to work for the NHS after a break in service.

Summary of the Ombudsman’s Determination and reasons

The complaint should be upheld against NHS Pensions because it failed to tell Dr Millar and the Trust to stop paying contributions, and accordingly she was denied the opportunity to take her benefits while remaining in work after a break.