Principle Civil Service Pension Scheme (PO-4349)

Complaint summary

Mrs Reynolds has complained that she did not receive lump sum payments of £673.46 and £2,736.75 made in 2001.

Summary of the Ombudsman’s determination and reasons

The complaint that she did not receive the lump sum payment of £673.46 should not be upheld because on balance it is more likely than not that this sum was paid to her.

The complaint that she did not receive the lump sum of £2,736.75 cannot be investigated because she was aware of this matter for more than three years before she brought her complaint to me.