Fidelity SIPP (PO-4956)
2. Towers Watson
Mr Long complains that he has suffered a financial loss as a consequence of delays on the part of Fidelity and Towers Watson in effecting a transfer of the pension rights available to him from the BPSS Pension Scheme into the SIPP.
Summary of the Ombudsman’s determination and reasons
The complaint should be upheld against both Towers Watson and Fidelity because there were needless delays in the transfer process attributable to both parties which resulted in the number of units purchased in the four investment funds selected by Mr Long for the SIPP to be lower than those available if the transfer was finalised on a timely basis.
- ICI Pension Fund (CAS-12873-V7D4)Complainant: Mr HRespondent: The Trustee of the ICI Pension Fund
Willis Towers Watson
Outcome: Not upheldComplaint Topic: Transfers: generalRef: CAS-12873-V7D4Date:
- NatWest Group Pension Fund (CAS-57256-T1V5)Complainant: Mr NRespondent: NatWest Pension Trustee Ltd
Willis Towers WatsonOutcome: Not upheldComplaint Topic: Transfers: generalRef: CAS-57256-T1V5Date: