Fidelity SIPP (PO-4956)
2. Towers Watson
Complaint Summary
Mr Long complains that he has suffered a financial loss as a consequence of delays on the part of Fidelity and Towers Watson in effecting a transfer of the pension rights available to him from the BPSS Pension Scheme into the SIPP.
Summary of the Ombudsman’s determination and reasons
The complaint should be upheld against both Towers Watson and Fidelity because there were needless delays in the transfer process attributable to both parties which resulted in the number of units purchased in the four investment funds selected by Mr Long for the SIPP to be lower than those available if the transfer was finalised on a timely basis.
View determination
DownloadRelated decisions
- HBOS Final Salary Pension Scheme (CAS-77463-Q7D3)Complainant: Mrs IRespondent: Willis Towers Watson (the Administrator)Outcome: Not upheldComplaint Topic: Transfers: generalRef: CAS-77463-Q7D3Date:
- Scottish Friendly Assurance Society Personal Pension Policy (CAS-90770-L3S2)Complainant: Ms DRespondent: Scottish Friendly Assurance Society LimitedOutcome: UpheldComplaint Topic: Transfers: generalRef: CAS-90770-L3S2Date: