NHS Pension Scheme (PO-5361)

Complaint summary

Mrs Stewart’s complaint against NHS Pensions is about their decision not to award her Mental Health Officer (MHO) status for parts of her service. She says NHS Pensions’ decision is unfair because she is aware of other staff who have retained their MHO status, despite having the same role as her.

Summary of the Ombudsman’s determination and reasons

The complaint is upheld against NHS Pensions because they failed to provide Mrs Stewart with appropriate information about why some of her MHO applications were declined.