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Scottish Life Individual Pension Plan (PO-10543)

Complainant: Mr Y
Complaint Topic: Administration
Ref: PO-10543
Outcome: Upheld
Respondent: Littlebrook Power Services Ltd
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

Mr Y’s complaint is upheld and to put matters right Littlebrook should pay £4,201.36 into the pension plan.

Littlebrook should also pay £1000 to Mr Y as compensation for the distress and inconvenience caused.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

The last two payments into the pension plan, prior to retirement in March 2014, were not taken by Scottish Life. The complaint is that it was agreed that the employer, Littlebrook, would make good the outstanding payments by sending a cheque for £4,201.36 to Mr Y’s financial advisor. The employer has failed to do so.

View determination

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