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P&G Scheme (PO-11641)

Complainant: Mr H
Complaint Topic: Administration
Ref: PO-11641
Outcome: Not upheld
Respondent: 1. The Trustees
2. P&G
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Mr H’s complaint and no further action is required by the Trustees or P&G.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr H’s complaint is about: (1) the annual increases applied to his pension since April 2015; (2) the delay in providing the calculations he requested in June 2015; and (3) the handling of his complaint by the Trustees and P&G.

View determination

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