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Teachers’ Pension Scheme (PO-12022)

Complainant: Ms M
Complaint Topic: Ill Health
Ref: PO-12022
Outcome: Upheld
Respondent: Teachers' Pensions
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

Mrs M’s complaint is upheld and to put matters right TP shall pay Mrs M the maximum lump sum she would have received if she had been allowed to make that choice in January 2016; plus £500 for distress and inconvenience caused.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs M’s complaint is that she has not been paid maximum tax free cash.

View determination

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