NHS Pension Scheme (PO-13015)
Complainant: Ms R
Complaint Topic: Misquote/misinformation
Ref: PO-13015
Outcome: Not upheld
Respondent: NHS Business Services Authority
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
I do not uphold Ms R’s complaint and no further action is required by NHS Business Services Authority.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Ms R’s complaint against NHS BSA is about the incorrect information she received with regard to her pension entitlement and on which she based her decision to retire.
View determination
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