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Complainant: Mr R
Complaint Topic: Misquote/misinformation
Ref: PO-13033
Outcome: Not upheld
Respondent: Hornbuckle Limited
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Mr R’s complaint and no further action is required by Hornbuckle.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr R’s complaint is that Hornbuckle have unfairly increased its existing fees and applied new fees to the SIPP.

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