The Fidelity Self Invested Personal Pension (PO-13235)

Ombudsman’s Determination

Outcome

Mr R’s complaint against Fidelity is partly upheld, but there is a part of the complaint I do not agree with. To put matters right (for the part that is upheld), Fidelity should make a further compensation payment to Mr R to reflect the distress and inconvenience he suffered as a result of the maladministration identified.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr R has complained that Fidelity delayed the payment of his transfer to Hargreaves Lansdown, and then misinformed him that he would not incur any loss due to these perceived delays.