Northern Foods Pension Scheme (PO-13558)
2. Northern Foods Trustees Limited
Ombudsman’s Determination
Outcome
I do not uphold Mr E’s complaint and no further action is required by Capita or the Trustees.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Mr E’s complaint is about the reduction in the cash equivalent transfer value (CETV). He is unhappy that Capita and the Trustees can suddenly change the way in which the CETV is calculated in their favour to suit their needs.
View determination
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