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Northern Foods Pension Scheme (PO-13558)

Complainant: Mr E
Complaint Topic: Transfers: general
Ref: PO-13558
Outcome: Not upheld
Respondent: 1. Capita
2. Northern Foods Trustees Limited
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Mr E’s complaint and no further action is required by Capita or the Trustees.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr E’s complaint is about the reduction in the cash equivalent transfer value (CETV). He is unhappy that Capita and the Trustees can suddenly change the way in which the CETV is calculated in their favour to suit their needs.

View determination

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