Teachers’ Pension Scheme (PO-4567)
Complainant: Mr Stephen Gaughan
Complaint Topic: Transfers: general
Ref: PO-4567
Outcome: Partly upheld
Respondent: Teachers' Pensions
Type: Pension complaint or dispute
Date:
Complaint summary
Mr Gaughan has complained that Teachers’ Pensions, the administrator of the Scheme, provided incorrect information concerning the value of his transfer into the Scheme.
Summary of the Ombudsman’s Determination and reasons
The complaint should be partially upheld against Teachers’ Pensions because it provided misleading information to Mr Gaughan which resulted in significant distress to him and a loss of expectation.
View determination
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