Police Injury Benefit Scheme (PO-5477)
Complainant: Ms E
Complaint Topic: Injury benefit
Ref: PO-5477
Outcome: Partly upheld
Respondent: Thames Valley Police
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
Ms E’s complaint against Thames Valley Police is partly upheld, but there is a part of the complaint I do not agree with. To put matters right (for the part that is upheld) Thames Valley Police should pay Ms E £750 for distress and inconvenience.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Ms E has complained about the level of injury benefit awarded to her. She disagrees with the initial decision to apportion her award (from 100% to 50%). She feels that this issue has not been addressed by the appeal process.
View determination
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