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Police Injury Benefit Scheme (PO-5477)

Complainant: Ms E
Topic: Injury benefit
Ref: PO-5477
Outcome: Partly upheld
Respondent: Thames Valley Police
Type: Pension complaint or dispute

Ombudsman’s Determination


Ms E’s complaint against Thames Valley Police is partly upheld, but there is a part of the complaint I do not agree with. To put matters right (for the part that is upheld) Thames Valley Police should pay Ms E £750 for distress and inconvenience.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Ms E has complained about the level of injury benefit awarded to her. She disagrees with the initial decision to apportion her award (from 100% to 50%). She feels that this issue has not been addressed by the appeal process.

View determination


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