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Teachers’ Pension Scheme (PO-5682)

Complainant: Mrs S
Complaint Topic: Benefits: overpayment (recovery of)
Ref: PO-5682
Outcome: Partly upheld
Respondent: 1. Teachers' Pensions
2. The Manchester College
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

Mrs S’s complaint against TP and The Manchester College is partly upheld, but there is a part of the complaint I do not agree with. To put matters right (for the part that is upheld) TP should pay Mrs S £350 and The Manchester College should pay Mrs S £250.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs S has complained that she should not be required to repay the overpayments of pension incorrectly made to her by TP, as the problem would not have arisen if TP and The Manchester College had communicated with her and each other more promptly.

 

 

 

 

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