NHS Pension Scheme (PO-6007)

Outcome

I do not uphold Mrs Y’s complaint against NHSBSA and no further action is required by NHSBSA.

Mrs Y’s complaint against the Trust is partly upheld, but there is a part of the complaint I do not agree with. To put matters right (for the part that is upheld) the  Trust should pay Mrs Y £500 compensation in recognition of the clear distress and inconvenience which she has experienced in having to deal with this matter.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs Y complains that:

the Trust and NHSBSA provided her with incorrect information about the  retirement benefits available to her from the Scheme; and

the actual pension and tax free lump sum payable to her were significantly lower than anticipated

She contends that she should either receive the level of retirement benefits she was originally promised or compensated for loss of earnings and the additional pension which she would have accrued if she stayed in employment until age 60.