NHS Pension Scheme (PO-7211)

Ombudsman’s Determination

Outcome

Mrs K’s complaint against NHS Pensions is partly upheld, but there is a part of the complaint I do not agree with. To put matters right (for the part that is upheld) NHS Pensions should pay Mrs K £500 for the distress and inconvenience caused.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs K was informed in error that she was entitled to retire at age 55, under the NHS Pension Scheme’s special class status. Mrs K asked for the special class status to be re-instated.