EC Print (UK) Limited Retirement Benefit Scheme (PO-7453)

Ombudsman’s Determination

Outcome

Mr S’s complaint is upheld against Kuhrt Leach LLP, also referred to as K L Pensions Administration Services. To put matters right Kuhrt Leach LLP should provide a full written response to Mr S’s questions regarding his Scheme funds, including the current value, and to assist him in exercising his statutory rights. Kuhrt Leach LLP should also pay Mr S, £1,000, to reflect the distress and inconvenience caused to him by their maladministration. 

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr S complains that Mr H and Kuhrt Leach LLP failed to respond to his enquiries about the status and security of his Scheme pension, leaving him unable to plan for his future and exercise his transfer rights. They also failed to send him regular pension payments.

Mr S says that he would like Mr H and Kuhrt Leach LLP, to pay the outstanding pension payments owed to him from the Scheme, and to provide him with written information about his Scheme benefits. He also says he would like to either transfer his Scheme funds to another pension provider, or receive his benefits as a lump sum.