Wyre Marina Boatyard Limited Pension Scheme (PO-7790)

Ombudsman’s Determination

Outcome

Mr E’s complaint is upheld and to put matters right Mr Farren, as Pensioner Trustee of the Scheme, should provide a full written response to Mr E’s questions regarding his Scheme funds, including the current value, and to assist him in exercising his statutory rights. He should also pay Mr E, £1,000, to reflect the distress and inconvenience caused to him by his maladministration. 

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr E’s complaint is about Mr Farren’s failure to respond to his enquiries about the status and security of his Scheme funds, leaving him unable to plan for his future and exercise his transfer rights.