AVIVA Group Pension Plan (PO-8087)

Ombudsman’s Determination

Outcome

Mrs A’s complaint is upheld and to put matters right the Firm should now pay:

• into the Plan the redress amount calculated by AVIVA, the Plan administrator, required to put Mrs A back in the position she would have been if all the regular pension contributions had been paid at the correct time; and
• £500 compensation to Mrs A in recognition of the distress and inconvenience which they have caused her.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs A complains that the Firm failed to pay all the regular (employee and employer) contributions due into the Plan on a timely basis. She says that she has consequently suffered an actual financial loss in the Plan and also considerable distress and inconvenience for which she would like to be suitably compensated.