NEST (CAS-113018-K1Y3)

Ombudsman’s Determination

Outcome

1. Miss L’s complaint is upheld and, to put matters right, the Employer shall ensure that she is not financially disadvantaged by its maladministration, so, it shall arrange for £8.91 to be paid into the Scheme. The Employer shall also ensure that Miss L is not financially disadvantaged by its amendment to her Scheme account on 16 March 2024, when £26.58 was removed.

2. In addition, the Employer shall pay Miss L £500 for the significant distress and inconvenience it has caused her.

Complaint summary

Miss L has complained that the Employer, despite deducting pension contributions from her pay, failed to pay them into the Scheme on time. She says:-

• When contributions were paid to the Scheme, the amounts did not match with her payslips.

• She has suffered distress and inconvenience due to the delays from the Employer in paying the pension contributions.