Armed Forces Pension Scheme (PO-8836)

Ombudsman’s Determination

Outcome

I do not uphold Mr R’s complaint and no further action is required by Veterans UK.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr R’s complaint against Veterans UK is that, contrary to what he was told previously, they now say that he has not entitled to a preserved pension from the Scheme.

Mr R believes that, due to his length of service he qualifies for a preserved pension under the Scheme Rules and complains that he was not given any information regarding pensions upon starting service.