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Equitable Life With-Profits Annuity (PO-9830)

Complainant: Miss S
Complaint Topic: Misquote/misinformation
Ref: PO-9830
Outcome: Not upheld
Respondent: Equitable Life
Equitable Life Payment Scheme
Type: Pension complaint or dispute
Date:

Ombudsman Determination

Outcome

I do not uphold the complaint and no further action is required by Equitable Life.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Miss S has complained that the provision of incorrect information by Equitable Life amounts to maladministration, which has caused her significant distress and inconvenience.

View determination

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