ReAssure (Mr A)
Complainant: PO-13309
Complaint Topic: Misquote/misinformation
Ref: Mr A
Outcome: Not upheld
Respondent: ReAssure Limited
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
I do not uphold Mr A’s complaint and no further action is required by ReAssure Limited
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Mr A’s complaint against ReAssure (formerly HSBC) is about the delays he has experienced, the discrepancies within his fund and the illiquid assets which his shares are invested in. He is also unhappy that his personal pension was transferred from HSBC to ReAssure without his written consent.
View determination
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