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Complainant: Mr A
Complaint Topic: Ill Health
Ref: PO-11445
Outcome: Upheld
Respondent: TfL Trustee Company Limited
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

Mr A’s complaint is upheld and to put matters right the Trustee should review the decision not to pay Mr A’s ill-health pension benefits.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr A’s complaint against the Trustee is that its review of its original decision not to award him ill health pension from active service.

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