Hargreaves Lansdown SIPP & Prudential Staff Pension Scheme (PO-11783/4)
Complainant: The Estate of the late Mr N
Complaint Topic: Transfers: general
Ref: PO-11783/4
Outcome: Not upheld
Respondent: 1. Hargreaves Lansdown Asset Management Ltd (Hargreaves Lansdown)
2. the trustees of the Scheme (the Trustees)
3. AON
2. the trustees of the Scheme (the Trustees)
3. AON
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
I do not uphold the Estate’s complaint and no further action is required by Hargreaves Lansdown, the Trustees and AON.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
The Estate’s complaint against Hargreaves Lansdown, the Trustees and AON is about the delay in the completion of the late Mr N’s transfer request.
View determination
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