Teachers’ Pension Scheme (PO-11865)

Ombudsman’s Determination

Outcome

I do not uphold Mrs S’ complaint and no further action is required by NYCC or TP.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs S is unhappy because her reckonable service for pension benefits was reported by NYCC incorrectly, and subsequently recorded incorrectly by TP, several times. As a result of this, she has been overpaid £5,585.13.

NYCC was Mrs S’ employer, and TP is the administrator for the Scheme.

Mrs S is not disputing the overpayment itself and she is prepared to repay this. However, she believes that the way the matter has been handled is appalling and that she has suffered significant distress and inconvenience as a result. Furthermore, she states she had to spend a substantial amount of time dealing with this matter, and ensuring her service has been recorded correctly.