NHS Pension Scheme (PO-12556)

Ombudsman’s Determination

Outcome

Mrs S’ complaint is upheld and to put matters right NHS Pensions shall pay Mrs S £2,000 for the significant distress and inconvenience caused, plus £1,132.71 interest in respect of the return of her pension contributions, and issue any necessary forms to Mrs S to enable her to claim her retirement benefits from age 60. ESHT should refund to Mrs S her pension contributions from 29 September 2001 to 31 March 2015.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs S’ complaint is that when she was put back into the Scheme in 2001 she was not informed that she was ineligible to rejoin.