NHS Injury Benefits Scheme (PO-12577)
Complainant: Mrs N
Complaint Topic: Injury benefit
Ref: PO-12577
Outcome: Upheld
Respondent: NHS Business Services Authority
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
Mrs N’s complaint is upheld and, to put matters right, NHS BSA should calculate the amount of overpayment which relates to the period May 2010 to July 2014, including allowing for any repayments Mrs N has already made. They should then agree a repayment plan with Mrs N. NHS BSA should pay Mrs N a further £350 for distress and inconvenience.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Mrs N has complained that NHS BSA are seeking to recover an overpayment of permanent injury allowance (PIA) dating from 1993. The overpayment currently amounts to £2,858.93.
View determination
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