NHS Pension Scheme (PO-13483)

Ombudsman’s Determination

Outcome

I do not uphold Dr E’s complaint and no further action is required by NHS Pensions.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Dr E is complaining that:

• he is unhappy that NHS Pensions informed him that he was entitled to a benefit from the Scheme and then said this was a mistake;
• he disputes that a refund of contributions from the Scheme was paid in 1986; and
• he disputes the period of service that NHS Pensions have on his service record.