Chevron UK Pension Plan (PO-13633)

Ombudsman’s Determination

Outcome

I do not uphold Mr S’ complaint and no further action is required by Aon.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr S’ complaint against Aon is about its delays in providing the necessary paperwork to enable James Hay, the receiving scheme, to complete the transfer of his benefits into a Self-Invested Personal Pension (SIPP).

Although the funds had been transferred to James Hay, without the additional information, it could not reinvest Mr S’ funds, so they remained disinvested in a cash holding account for over a month, which Mr S says has caused a financial loss.