New Firefighters Pension Scheme (PO-13787)

Ombudsman’s Determination

Outcome

Mr N’s complaint against MFRA is partly upheld, but there is a part of the complaint I do not agree with.  To put matters right for the part that should be upheld, MFRA should pay £500 to Mr N, to compensate him for the significant distress and inconvenience that has been caused to him.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N’s complaint about MFRA is about the delay in providing a Cash Equivalent Transfer Value (CETV) to him, and that he was given incorrect information about the transfer of his pension from the Scheme.