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Complainant: Mr Y
Complaint Topic: Transfers: general
Ref: PO-13793
Outcome: Not upheld
Respondent: AJ Bell Management Limited
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Mr Y’s complaint and no further action is required by AJ Bell.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr Y is complaining that AJ Bell arranged a transfer from Standard Life Limited (Standard Life), however, the transfer was made in cash instead of in specie as he requested. Mr Y believes he has suffered a loss because of this.

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