Local Government Pension Scheme (PO-13922)

Ombudsman’s Determination

Outcome

Mrs K’s complaint against HCC is partly upheld, but there is a part of the complaint I do not agree with. To put matters right, for the part that is upheld, HCC shall pay Mrs K £500 for the significant distress and inconvenience she has experienced.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs K complains about the decision HCC has made regarding the tier of ill health early retirement (IHER) pension she is entitled to.

Mrs K has previously complained to The Pensions Ombudsman, and a final determination was issued directing HCC to reconsider Mrs K’s claim. Mrs K’s current complaint concerns HCC’s decision on reconsideration.