Skip to main content

Interserve Pension Scheme (PO-14351)

Complainant: Mr P
Complaint Topic: Transfers: general
Ref: PO-14351
Outcome: Not upheld
Respondent: Interserve Trustees Limited
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Mr P’s complaint and no further action is required by Interserve.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr P’s complaint is that Interserve issued an incorrect transfer value. He also says Interserve delayed unreasonably when processing a transfer request, resulting in financial loss.

View determination

Download

Related decisions

  • GEAPS Pension Scheme (CAS-52972-R9K3)
    Complainant: Mr R
    Respondent: Mercer Limited
    The Trustee of the GEAPS Pension Scheme
    Outcome: Partly upheld
    Complaint Topic: Transfers: general
    Ref: CAS-52972-R9K3
    Date:
  • TPS Benefits Scheme (CAS-95270-P0X8)
    Complainant: Dr H
    Respondent: Trustees of the TPS Benefits Scheme
    Buck Consulting
    Outcome: Not upheld
    Complaint Topic: Transfers: general
    Ref: CAS-95270-P0X8
    Date: