Local Government Pension Scheme (PO-14376)

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by WYPF.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N’s complaint about WYPF is that it failed to provide him with sufficient information about his options upon retirement, and it did not give adequate notice regarding the requirement to apply for a Cash Equivalent Transfer Value (CETV) at least 12 months’ in advance of their retirement date.

Mr N believes he has been disadvantaged as a result of WYPF’s failure to provide this information, and it should therefore issue him with a CETV.