Crédit Agricole CIB Legacy Pension Scheme (PO-14925)

Ombudsman’s Determination

Outcome

I do not uphold Mrs E’s complaint and no further action is required.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs E says the Bank did not provide her with a Scheme booklet, which would have enabled her to enquire about joining the final salary section of the Scheme, (the FSS), at the time of her appointment in November 2000. The Bank has since refused her entry into the FSS, and has allowed inequality to exist among its employees by giving some – but not all, the opportunity to join the FSS.