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Principle Civil Service Pension Scheme (PO-15300)

Complainant: Mrs N
Complaint Topic: Misquote/misinformation
Ref: PO-15300
Outcome: Partly upheld
Respondent: MyCSP
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

Mrs N’s complaint against MyCSP is partly upheld, but there is a part of the complaint I do not agree with. To put matters right, for the part that is upheld, MyCSP should pay Mrs N £500 for significant distress and inconvenience.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs N’s complaint against MyCSP is about the incorrect information she received in 2006 regarding transferring benefits from a previous pension into the Scheme.

View determination

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